Revolut Limited

Financial Ombudsman decision DRN-5139910 Upheld

Upheldoutcome, as published by the Ombudsman

£9,123redress stated in the decision

Mon Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

The complaint P, a limited company, complains that Revolut Limited have unreasonably declined to refund transactions they didn’t agree to make.Unauthorised transaction

One of our investigators found that the receiving bank had returned £9,123 to Revolut in May 2024, but this hadn’t been credited to P’s account until August 2024.Payment delayed or failed

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5139910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.