Nationwide Building Society

Financial Ombudsman decision DRN-5139263 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr C and Ms D complain that Nationwide Building Society gave them incorrect information which resulted in them missing out on a lower interest rate product.Interest and rates

Nationwide gave Mr C and Ms D correct information in late 2023 when they applied for a new product. This was that they had until 20 January 2024 to cancel the product.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5139263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.