Barclays Bank UK PLC

Financial Ombudsman decision DRN-5137194 Not upheld

Not upheldoutcome, as published by the Ombudsman

£549redress stated in the decision

Fri Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr H complains that Barclays Bank UK PLC didn’t do enough to help him when he told it about a dispute he had with a merchant over services paid for using his Barclays debit card.Card dispute or chargeback

In July Mr H raised a complaint about how his chargeback and complaint were being handled. Barclays upheld this complaint and together with an apology paid Mr H £150 compensation in recognition of the delays and incorrect information it provided.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5137194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.