Capital Home Loans Limited

Financial Ombudsman decision DRN-5135371 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr L complains that Capital Home Loans trading as CHL Mortgages unfairly declined his request to extend the term of his mortgage.Mortgage administration

He also complains that CHL delayed responding to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5135371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.