Santander UK Plc
Financial Ombudsman decision DRN-5135045 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
He’s also said he was led to believe the payments that were missed could immediately be capitalised onto the mortgage when he found a new job and started paying the mortgage again.Credit file reporting
Mr S was given incorrect information when he asked for assistance due to an upcoming change in his financial situation.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5135045.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.