Santander UK Plc
Financial Ombudsman decision DRN-5134464 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander should fairly consider any requests for forbearance Mr A and Mrs G make in line with the rules and regulations in place at the timeTreatment in financial difficulty
Santander has now declined their request, which Mr A and Mrs G think is unfair.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5134464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.