Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-5132971 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Miss E complains that Nationwide Building Society won’t re-open her mortgage account so she can repay the amount it previously cleared.Mortgage administration
I note Miss E asked Nationwide to send a letter to her in March 2024 to confirm it wouldn’t accept her payment, and that it didn’t do that.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5132971.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.