MONZO BANK LIMITED
Financial Ombudsman decision DRN-5129545 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Calculate a refund for any outstanding disputed transactions that were taken under a CPA, after Mr W notified Monzo of his dispute on 19 April 2024.Card dispute or chargeback
I remain of the decision that £300 total compensation is fair and reasonable to cover the trouble and upset Monzo’s handling of Mr W’s account issues caused to him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5129545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.