MONZO BANK LIMITED
Financial Ombudsman decision DRN-5128837 Upheld
Upheldoutcome, as published by the Ombudsman
£90redress stated in the decision
Thu Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Monzo restricted Mr E’s account because a payment on the account was flagged as being potentially suspiciousFunds blocked or frozen
Monzo didn’t notify Mr E that they had removed the restrictions on his accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5128837.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.