Revolut Limited

Financial Ombudsman decision DRN-5128022 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr G complains that Revolut Ltd hasn’t reimbursed payments made in relation to a scam.APP scam refund refused

Mr G also said he had been told his money was at risk and needed moving to a safe place – and that he wasn’t sure who he had thought he was speaking to, but it might have been the bank. The investigator didn’t uphold the complaint – in summary they said they thought the payments were most likely authorised by Mr GUnauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5128022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.