Landmark Mortgages Limited

Financial Ombudsman decision DRN-5127916 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mrs B feels that Landmark have charged her punitive interest rates since they took over her mortgage and she’d like them to refund some of the interest they have charged her.Interest and rates

She is unhappy with the way that Landmark have applied lump sum payments to her mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5127916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.