OneSavings Bank Plc
Financial Ombudsman decision DRN-5127538 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
KR has acknowledged that Mr F was given incorrect information during the call on 2 September 2022Mortgage administration
KR has also accepted that it didn’t respond to the complaint in a timely mannerComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5127538.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.