Barclays Bank UK PLC

Financial Ombudsman decision DRN-5124602 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays made the decision to end its banking relationship with Mr G. It issued him a notice to close letter on 9 April 2024, explaining Mr G’s account would close with immediate effect.Account closed or refused

Mr G raised a formal complaint about the handling of his account, explaining he hadn’t been given any information about the closure and that Barclays’ actions had a significant impact on himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5124602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.