TSB Bank plc

Financial Ombudsman decision DRN-5124423 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

I don’t think this situation meets the definition of TSB’s fraud guarantee.APP scam refund refused

TSB gave Miss S notice that it would be closing her account on 21 August 2024.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5124423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.