MONZO BANK LIMITED
Financial Ombudsman decision DRN-5123140 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Mon Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Monzo Bank Ltd have restricted her access to her accountFunds blocked or frozen
Monzo accepted that they hadn’t provided a reasonable standard of service to Ms J surrounding her attempts to gain access to her accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123140.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.