Barclays Bank UK PLC

Financial Ombudsman decision DRN-5123064 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Eventually in early 2024 Barclays declined to open an account for E.Account closed or refused

It took almost a year for the full process to be completed and needed to be restarted at one point.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.