Kroo Bank Ltd

Financial Ombudsman decision DRN-5122834 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Kroo decided to close Mr M’s account with immediate effect.Account closed or refused

In March 2024, Kroo applied a ‘Misuse of facility’ CIFAS (Credit Industry Fraud Avoidance System) marker against Mr M.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5122834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.