Bank of Scotland Plc

Financial Ombudsman decision DRN-5122515 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr K complains about how Bank of Scotland plc trading as Birmingham Midshires (BM) dealt with him when he tried to make a payment to prevent his property being taken into possession.Treatment in financial difficulty

Mr K complained, and said if he’d known this, he wouldn’t have made a payment towards the mortgage.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5122515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.