Revolut Limited

Financial Ombudsman decision DRN-5122273 Upheld

Upheldoutcome, as published by the Ombudsman

£24,650redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

The investigator thought it more likely than not that the director had shared the OTP with a fraudster, which allowed the new Apple Pay to be set up.APP scam refund refused

L, a small business, complains that Revolut Ltd have unreasonably declined to refund them for two transactions they say they didn’t agree to.Unauthorised transaction

Rules cited

FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5122273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.