Bank of Scotland Plc

Financial Ombudsman decision DRN-5118486 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr H complains about the service provided by Lloyds Bank PLC (‘Lloyds’) when he was trying to make a cheque payment to his stockbroker.Payment delayed or failed

Lloyds has already apologised for not giving Mr H better service and for giving him misleading information in branch regarding the clearance of his cheque.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5118486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.