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Halifax Limited
Financial Ombudsman decision DRN-5118449 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
failed in its duty of care to protect Mrs E’s savings by allowing a third party to transfer all the funds out of her accountUnauthorised transaction
Mr E wasn’t satisfied with this response and referred his complaint to our serviceComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5118449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.