Vanquis Bank Limited

Financial Ombudsman decision DRN-5115650 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

wrong to suggest he’d asked to close his accountAccount closed or refused

They failed to reply to his complaint in eight weeksComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5115650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.