Barclays Bank UK PLC

Financial Ombudsman decision DRN-5114990 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Wed Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

The complaint Mr H complains about the service he received from Barclays Bank UK PLC when trying to deal with a chargeback claim he had raised.Card dispute or chargeback

The remaining issue for me to address is whether I think Barclays Bank should pay a higher sum in compensation to Mr H for the confusion and upset he experienced due to the accepted shortcomings in its communications with him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5114990.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.