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Nationwide Building Society

Financial Ombudsman decision DRN-5114032 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr N turned to Nationwide to pursue the matter under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”)Card dispute or chargeback

Mr N complains about the way Nationwide Building Society dealt with a claim he sought to raise with it in connection with a used car he bought.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5114032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.