Clydesdale Bank Plc
Financial Ombudsman decision DRN-5113808 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,604redress stated in the decision
Mon Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the customer service that Mrs S received from Virgin Money was below the standard that she would reasonably expect to receiveService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5113808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.