Santander UK Plc
Financial Ombudsman decision DRN-5112770 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander notified Miss O that though it had initially accepted her application for a basic current account, after reviewing additional information, it had withdrawn its offer for that account. And it would withdraw all its banking facilities immediately and close her accounts.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5112770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.