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Capquest Debt Recovery Limited

Financial Ombudsman decision DRN-5112655 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms S was unhappy that Capquest wrote to her in 2023 asking to review her monthly repayment.Treatment in financial difficulty

Ms S asked Capquest to compensate her for the upset caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5112655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.