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Monmouthshire Building Society

Financial Ombudsman decision DRN-5111441 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

She said that MBS should withdraw or indefinitely adjourn the legal proceedings, and should show forbearance by not taking further recovery action until the divorce and financial proceedings were resolved.Treatment in financial difficulty

Mrs H complains that her mortgage with Monmouthshire Building Society (MBS) was mis-sold, because she was misled about its nature.Product mis-sold

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5111441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.