Bank of Scotland Plc

Financial Ombudsman decision DRN-5109879 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Ms A and two others complain, as administrators of the estate of the late Mr A, of the way Ms A was treated by Lloyds Bank PLC in trying to deal with the estate.Bereavement and power of attorney

Essentially Ms A complains that Lloyds provided a very poor service to her personally.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5109879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.