Barclays Bank UK PLC

Financial Ombudsman decision DRN-5108548 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B has complained Barclays Bank UK PLC is holding him liable for a loan of £4,900 which he didn’t take out.Unauthorised transaction

I can see that Barclays struggled to manage Mr B’s fraud claim and their internal notes make interesting reading about the number of times they re-opened or closed the complaint without really sorting anything out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5108548.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.