Barclays Bank UK PLC

Financial Ombudsman decision DRN-5107553 Upheld

Upheldoutcome, as published by the Ombudsman

£9,800redress stated in the decision

Tue Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Barclays wrote to Mr N to say that it had frozen his account while it investigated some recent activity on it.Funds blocked or frozen

Barclays ... acknowledged that it had not communicated as well as it could have done and says it paid him £100 in recognition of that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5107553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.