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Wise Payments Limited
Financial Ombudsman decision DRN-5107084 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr A complains that Wise Payments Limited unfairly closed his account without providing a proper explanation.Account closed or refused
Mr A discovered that Wise had deactived his account, when he tried to log into his account. Mr A contacted Wise to try and find out what was happening, but Wise wouldn’t give him much information.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5107084.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.