TSB Bank plc

Financial Ombudsman decision DRN-5106021 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

TSB’s decision that it was no longer prepared to offer banking services to himAccount closed or refused

TSB’s poor service, including the incorrect and misleading information it gave him about the incentive paymentsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5106021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.