Nationwide Building Society

Financial Ombudsman decision DRN-5102355 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Identity checks and access

In the Ombudsman’s words

Miss A complains that Nationwide Building Society (“Nationwide”) replaced her debit card without out her authorisation and failed to provide a proper explanation for its replacement.Card dispute or chargeback

Miss A believes there has been a breach of her personal data by Nationwide staff when her old card was deactivated.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5102355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.