RCI Bank UK Limited
Financial Ombudsman decision DRN-5102243 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
RCI’s refusal to allow their rejection within the notice period, or to close his accountsAccount closed or refused
RCI should pay him a total of £200 compensation – this includes the £100 compensation recommended by the investigator.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5102243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.