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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5101891 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays did provide Mr E with conflicting information in some of the letters it sent him.Mortgage administration
He was also unhappy with some elements of the customer service he’d received during his interactions.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5101891.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.