TSB Bank plc

Financial Ombudsman decision DRN-5101555 Upheld

Upheldoutcome, as published by the Ombudsman

£320redress stated in the decision

Tue Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

TSB applied unarranged overdraft fees of £40 in March and April 2019 along with £6 overdraft usage fees and interest.Charges and fees

TSB said it wanted to offer Mr E £100 to apologise for failing to issue a final response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5101555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.