Bank of Scotland Plc

Financial Ombudsman decision DRN-5101272 Upheld

Upheldoutcome, as published by the Ombudsman

£4,817redress stated in the decision

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr C explained that after being granted power of attorney over Ms C’s financial affairsBereavement and power of attorney

I do not find that Ms C was provided with the service she should have been.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5101272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.