Metro Bank PLC

Financial Ombudsman decision DRN-5100795 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Metro blocked Mr R’s accountFunds blocked or frozen

And that he suffered with disabilities. So, he needed to be allowed access to funds in his account.Support for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5100795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.