Santander UK Plc
Financial Ombudsman decision DRN-5100542 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
it had applied a block on her account which prevented her from switching banksFunds blocked or frozen
Mrs G complains that Santander UK Plc caused her to miss out on a £175 switching incentive payment when moving her account to another bank.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5100542.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.