Nationwide Building Society

Financial Ombudsman decision DRN-5099664 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Nationwide blocked Mr R’s account. This meant Mr R wasn’t able to access any money in his account.Funds blocked or frozen

Mr R told Nationwide that because he couldn’t access the money in his account, he had to resort to asking his neighbours for food. He said he was starving, and his mental health was severely impacted, which caused him to consider suicide.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5099664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.