Clydesdale Bank Plc
Financial Ombudsman decision DRN-5099084 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Data and privacy
In the Ombudsman’s words
Mr P had previously advised VM that he has a visual impairment and so required documents issued in large print or format.Support for vulnerable customers
The complaint Mr P is unhappy about the service he has received from Clydesdale Bank Plc trading as Virgin Money (“VM”) in relation to a Data Subject Access Request (DSAR).Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5099084.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.