Zempler Bank Limited

Financial Ombudsman decision DRN-5098001 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Zempler partially restricted H’s use of the account with them.Funds blocked or frozen

Zempler responded to the complaint with their final response letter in which they didn’t uphold one aspect of the complaint, but did uphold another.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5098001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.