Stripe Payments UK Limited

Financial Ombudsman decision DRN-5095093 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

G, a limited company complains that Stripe Payments UK Limited closed its payment services account.Account closed or refused

Stripe should pay G £100 for the delays this caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5095093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.