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Oodle Financial Services Limited

Financial Ombudsman decision DRN-5094259 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that he’s been harassed by Oodle Financial Services Limited, trading as Oodle Car Finance, about the payments due under a hire purchase agreement.Treatment in financial difficulty

Mr R suffered a major health issue in 2021 which led to him missing some of those monthly payments and his account went into arrears.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5094259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.