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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-5094037 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B is unhappy Transunion International UK Limited’s website won’t allow him to raise disputes about searches on his credit file.Credit file reporting

I also think Transunion could have done more to engage with Mr B in his complaint and I think the answer they gave Mr B to his complaint caused upset and inconvenience as they didn’t really answer his concerns.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5094037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.