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Nationwide Building Society
Financial Ombudsman decision DRN-5091794 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr S complains Nationwide Building Society refused to process a transaction after a monthly payment was missed.Card dispute or chargeback
All parties have accepted that when Mr S called Nationwide it could have been handled better and a complaint should have been set up for Mr S, which didn’t happen.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5091794.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.