Bank of Scotland Plc

Financial Ombudsman decision DRN-5091591 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Lloyds acknowledged poor service by not providing this information at the earliest possible opportunity and its poor handling of Mrs A’s application to change the account.Complaint handling

Mrs A complains, as holder of a Power of Attorney (POA) on behalf of Mr A, that Lloyds Bank PLC wouldn’t add her to his bank account to replace their daughter as account holder.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5091591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.