Skipton Building Society

Financial Ombudsman decision DRN-5087898 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

did not inform her that she had the option to switch her mortgage rateMortgage administration

Skipton should have made Miss N aware that she could do a rate switchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5087898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.