NewDay Ltd

Financial Ombudsman decision DRN-5087633 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

In April 2024 NewDay placed the account in a 48 month PayDown plan and placed a block on the card to prevent further use.Funds blocked or frozen

Mr B complains that NewDay Ltd are charging him too much interest on his credit card account.Interest and rates

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5087633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.